About our Hospital

Appointments

We understand that your time is valuable to you - as is ours. Unless your pet has a life-threatening emergency, please arrange an appointment. 

If you arrive unexpectedly and we have time available, we will be happy to see your pet right away. However, unless your pet actually has an immediately serious emergency, appointments have precedence. 

If you know that you will be arriving after your scheduled appointment time, please call us as soon as possible, so that we may arrange for your late arrival.

No one likes waiting at the doctor's office - we are committed to providing you with prompt and efficient service.
 

Payment

Payment is expected at the time of your visit. We accept Mastercard, Visa and cash. If you feel you may have difficulty paying at the time of service, we accept CareCredit, a third party payment option that will allow you to make payments over time. You can apply for CareCredit online at CareCredit.com before your visit to get approval.

Emergencies

For after - hours emergency care, we strongly recommend Greater Buffalo Veterinary Services at 839 - 4043. 

GBVS is a 20 minute drive from Grand Island, located at 4821 Genesee Street in Cheektowaga (14225). They have a full emergency room staff all night long, to constantly monitor and provide quality care for your pet.

Another option is the Northtowns Emergency Clinic at 213-0283.  They are located on Niagara Falls Boulevard, just north of the 290 thruway.
 
    

Prescriptions

As a service to our clients, we offer an in-house pharmacy. We stock the most commonly prescribed medications for your pet. In the event that we do not carry a specific medication, we will either order it for you, or give you a script to be filled at the pharmacy of your choice.